The Best Business Phone Systems of 2021
The finest small business phone systems and services in 2021, including options for remote employees and microbusinesses, are listed below.
The Best Business Phone Systems
Business phone systems are no longer used to make and receive calls. Employees can interact by phone, video, and text with the best unified communications systems, giving businesses the freedom to engage with consumers and clients in any manner they choose.
We compared over 75 suppliers to find the best fit for you, taking into account aspects like pricing, simplicity of use, and features and tools.
Our top options are included below, along with a full list of phone system and unified communications providers in case our recommendations don’t meet your requirements. Read our guide on selecting a business phone system for more information.
RingCentral: Best Business Phone System for Collaboration
All sorts of organizations can benefit from RingCentral MVP’s cloud-hosted VoIP unified communications system. This system is simple to set up and use, and it has a wide range of calling, collaboration, and mobile capabilities. It is available in a variety of service options for small, medium, and big businesses.
A high-speed DSL, cable, or fiber optic connection is required for the cloud-hosted system. RingCentral assigns you an implementation professional who will take you through each step of the setup process, ensuring that your service is up and running right away.
RingCentral takes a number of steps to guarantee that it remains operational once it is up and running. Kindite, which creates cryptographic methods to decrease security concerns in cloud-based applications, has acquired the company’s technology and engineering teams. RingCentral has a 99.999 percent uptime guarantee.
RingCentral stands apart from the competition because to its extensive feature set. Call management features include virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts, and answering rules.
RingCentral’s collaborative functions, in addition to its calling features, making it a full unified communications solution.
It has a conference bridge that can support conversations with up to 1,000 callers, as well as video conferencing capabilities that allow each user to hold video meetings with up to 200 participants, depending on your subscription package, and includes screen sharing.
Document sharing, internet faxing, and team chat with task assignment tools and calendar sharing are also available.
RingCentral has acquired DeepAffects, a conversational intelligence startup, in order to improve its artificial intelligence (AI) capabilities.
The software examines business talks in order to extract useful information. It can distinguish between different speakers and convert audio to text. RingCentral users will benefit greatly from the inclusion of these AI technologies.
For employees who are always on the go, RingCentral provides both desktop and mobile apps. Employees may use the applications to make and receive calls from their company lines.
RingCentral comes in four different service plans, each with its own pricing, features, and maximum number of users. Unlimited calling in the United States and Canada, local or toll-free lines, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports are included in all plans.
The Basic plan allows for a maximum of 10 users, whilst the other three options allow for an infinite number of users. Prices vary based on the number of users and whether you wish to pay annually or on a monthly basis. The monthly fees range from $19.99 to $69.99 per user.
Ooma: Best Business Phone System for Remote Teams
Ooma Office is a cloud-based business phone system that supports all of the communication features that remote teams require to be effective.
It provides powerful mobile and desktop apps that let users to access their business phones from any location. You can use the applications to make and receive calls, perform click-to-call, configure your settings, and send messages.
Video conferencing is also available through the site. Video conferencing is included as part of the Ooma Office Pro plan; there is no extra charge for video conferencing.
The service can accommodate up to 25 people at once and allows for screen sharing. Ooma video conferences may be joined using any web browser or the Ooma desktop software.
Ooma is a great phone system for organizations with remote teams since it gives you the freedom and capability to utilize these products from outside your workplace.
Voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling, and dial-by-name calling are among the services that Ooma offers small businesses.
In addition, a virtual receptionist receives incoming calls and directs callers to the appropriate person or department. Other key capabilities include virtual extensions for distant employees, conference calls, and ring groups.
Ooma is compatible with both IP and analog phones for people who use it in the office. To utilize IP phones, all you have to do is connect them to an Ethernet connection.
For analog phones, some additional equipment is required. Analog phones, on the other hand, may be connected in a matter of minutes.
All you have to do now is link the system’s base unit, which is a router that prioritizes audio traffic above other online traffic, to a high-speed internet connection.
Ooma Office has excellent customer support and a wealth of materials on its website to assist companies in troubleshooting any issues they may have.
Keeping this company phone system up and operating without a full-time IT professional isn’t an issue with this level of assistance and resources.
Vonage: Best Business Phone System for Microsoft Teams Integration
Vonage’s powerful cloud-hosted VoIP unified communications solution can handle all of a small business’s calling, collaboration, and mobility demands.
This service is especially useful for organizations who use Microsoft Teams. Vonage’s strong integration with Microsoft Teams allows customers to use the Teams platform to access all of Vonage’s PBX features.
This sort of direct routing connection can help employees be more productive by preventing them from switching back and forth between the Vonage and Teams platforms.
They can keep all of their phone, texting, and conferencing requirements in one location. Users may link up to 10 CRM providers with the interface, giving sales professionals a more uniform picture of existing and future clients.
Nextiva: Best Business Phone System for CRM Integration
Nextiva is a cloud-hosted unified communications system that is ideal for companies who want to consolidate their phone system and CRM services into a single platform.
Nextiva includes a built-in CRM system that may assist both your sales and customer service teams. Most phone systems include interfaces with popular CRM software (such as Salesforce); Nextiva, which also has such integrations, stands apart by using proprietary software.
Businesses in need of CRM software can choose between Nextiva’s and a different application using these alternatives.
Contact management, account history, sales pipeline management, case status, workflow automation, and email case routing are all included in the built-in CRM, which is beneficial to both sales and customer support employees.
Nextiva provides great phone services in addition to CRM features. It offers a number of useful features that organizations of all sizes will appreciate.
HD voice, auto-attendants, voicemail-to-email, voicemail transcription, call recording, and call groups are among the features available.
Audio conferencing, team chat, and online fax services are among the communication options available. Nextiva includes built-in video conferencing that can accommodate up to 250 people. In addition, Nextiva’s Cospace provides a space for coworkers to collaborate. Task management and team calendars are included.
Nextiva’s dependability is part of what makes it such a strong unified communications solution. The network contains data centers around the United States, each of which is monitored 24 hours a day, seven days a week.
Having several data centers ensures that service is never interrupted. Nextiva claims to have a 99.999 percent uptime. This implies that each year, service is only unavailable for a few minutes.
The business phone system from Nextiva is also highly safe. Users can safeguard their call privacy by employing call encryption. Nextiva also does frequent audits to guarantee that their system is not vulnerable to hackers. To prevent against fraudulent charges, the business analyzes each user’s call history for unusual call activity.